Sunday, February 28, 2010
Confusion in Mumbai
So my simple task for today was to book a hotel for Joe and I in Mumbai, India for our overnight layover from EWR to KTM. After doing some searches and asking some friends from India, we settled on the Hyatt Regency Mumbai right near the BOM International Airport. There were some cheaper options, but it seemed safer to spend a few more bucks and stick with the Hyatt. The rate was pretty much the same on all the travel sites, I usually use Expedia but decided to use Priceline due to lower fees. After the checkout process the address shown for the hotel looked odd, so I googled it and found this other location and freaked out! I thought I booked the wrong hotel!! I immediately called Priceline and they said the reservation was non-refundable, even after asking to speak to a supervisor...F Priceline...never use them. Then I called the Hyatt in the US, and they tried to help, but said that Priceline pre-purchases the rooms and they could not do anything. So I fire up Skype (on my new netbook) and speak to the very helpful folks in Mumbai at the Hyatt Regency. Sure enough my reservation was for the proper hotel; there are only 2 Hyatts in Mumbai...the Regency and the Grand. It seems there is another address is lists under which google maps shows being near downtown Mumbai and also if you search for Hyatt Regency in Mumbai you get 2 locations....hence the confusion. But we are all good!!
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